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Repair an existing Installation or start fresh on a new computer
(this assumes you have an active download account - click here if your download account has expired) 

If you currently have an active download for either our Market Master or one of our Market Explorer charting programs and you wish to re-install the software and data on your existing or a new computer, you can do so very easily by following the steps below.  This also applies if you are using our MetaStock or Omega/SuperCharts download software to maintain a database for use with non-PrimeCharts charting software.

The process of refreshing your program setup on an existing machine or onto a new machine is performed via an Online program installation, and you can be up and running within a 10 to 20 minutes (Internet speed dependent).

There will be a small refresh/setup fee levied, and an invoice will be automatically sent to you after your credit card is debited.

In order to perform a refresh/repair to an existing installation or a fresh installation on a new computer, please follow the steps listed below.

1: Log on to the online site http://online.primecharts.com (or click on the Links menu and select User Online Area).

If you have not logged on before you may need to register by clicking the Set Up a New Account link on the right.

2: On the initial Home screen, select Order Program Re-Install from the list of Quick Links displayed on the left side of the screen.

3: Your credit card will be debited the nominal re-install amount and a Re-Install will be setup for you.  Full details will then be emailed to you.  If they do not apear in your normal Inbox within 5 minutes, please check your Span/Junk Mail folder as sometimes emails with attachments get routed there.

The Reload software and historic data PDF available from the Documentation option of the Download menu of this web site will detail what is needed.

 

In providing computer software packages, methodologies, stock exchange data and/or training, PrimeCharts does not take into account the investment objectives, financial situation and/or particular needs of any particular person.  Before making an investment decision on the basis of a computer software package, the investor or prospective investor needs to consider, with or without the assistance of a securities adviser applicable to the area in which the investor resides and/or intends investing in, whether the advice is appropriate in light of the particular investment needs, objectives and financial circumstances of the investor or prospective investor.

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