Download Frequently Asked Questions
If neither the following, nor the software FAQ's cover your question(s), navigate to the Contact Us tab and Submit a Query.

Can I have a free trial to test your software and/or data feeds?

What software is supported by your data feeds?

How do I know if your data will work with my software?

How do I sign up?

What is your Cancellation policy?

Do you refund the cost of the Historic database you supplied?

Can I have a refund of my Daily Data Subscription?

What level of Support do you provide?

How do I cancel my trial data-feed?

Can I use a single download to update both PrimeCharts and MetaStock software?

Can I use a single download to update software on more than one computer?

How long can I go without downloading?


In providing computer software packages, methodologies, stock exchange data and/or training, PrimeCharts does not take into account the investment objectives, financial situation and/or particular needs of any particular person.  Before making an investment decision on the basis of a computer software package, the investor or prospective investor needs to consider, with or without the assistance of a securities adviser applicable to the area in which the investor resides and/or intends investing in, whether the advice is appropriate in light of the particular investment needs, objectives and financial circumstances of the investor or prospective investor.

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